Privacy Policy

1. Who We Are

Ventumm Cleaning is a professional Airbnb and short-term rental cleaning service operating in Brisbane, Queensland, Australia. Contact us at info@ventumm.com or WhatsApp.

2. Information We Collect

When you submit a booking request we collect:

• Full name
• Email address
• Phone number
• Postcode / suburb
• Preferred service date
• Property details (bedrooms, bathrooms, living areas)

3. How We Use Your Information

We use your information solely to:

• Respond to your booking request and provide a quote
• Confirm and manage your cleaning appointments
• Contact you regarding your service
• Send booking confirmations and service updates

We do not use your information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your data may be shared with our internal team solely to fulfil your booking.

5. Data Storage and Security

Your information is stored securely and handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We take reasonable steps to protect your data from misuse, loss, and unauthorised access.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Contact us at info@ventumm.com.

7. Analytics and Advertising Cookies

Our website uses the following third-party tools to understand how visitors use the site and to measure the effectiveness of our advertising:

• Google Ads conversion tracking (Google tag / gtag.js) — measures conversions from our Google advertising campaigns, such as quote requests and WhatsApp enquiries. Data is processed by Google LLC.
• Meta Pixel — measures conversions from our Facebook and Instagram advertising, such as quote requests and WhatsApp enquiries. Data is processed by Meta Platforms, Inc.
• Umami Analytics — privacy-friendly, cookie-free visitor statistics (pages visited, referrer, device type). Self-hosted on our own server; no data is shared with third parties and no personal identifiers are stored.
• Microsoft Clarity — anonymised heatmaps and usage insights that help us improve the website experience. Data is processed by Microsoft Corporation.

These tools may use cookies to collect data including your IP address, browser type, pages visited, and actions taken on our site. This data is used solely for analytics and advertising measurement.

You can control or opt out of personalised Google advertising via your Google Ads Settings, and of personalised Meta advertising via your Facebook Ad Preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

Questions? Email info@ventumm.com or call 0493 325 067.