Privacy Policy

1. Who We Are

Ventumm Cleaning is a professional Airbnb and short-term rental cleaning service operating in Brisbane, Queensland, Australia. Contact us at info@ventumm.com or WhatsApp.

2. Information We Collect

When you submit a booking request we collect:

• Full name
• Email address
• Phone number
• Postcode / suburb
• Preferred service date
• Property details (bedrooms, bathrooms, living areas)

3. How We Use Your Information

We use your information solely to:

• Respond to your booking request and provide a quote
• Confirm and manage your cleaning appointments
• Contact you regarding your service
• Send booking confirmations and service updates

We do not use your information for unsolicited marketing without your consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your data may be shared with our internal team solely to fulfil your booking.

5. Data Storage and Security

Your information is stored securely and handled in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We take reasonable steps to protect your data from misuse, loss, and unauthorised access.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Contact us at info@ventumm.com.

7. Analytics and Advertising Cookies

Our website uses the following third-party tools to understand how visitors use the site and to measure the effectiveness of our advertising:

• Google Analytics 4 (GA4) — collects anonymised data about page views, session duration, and user interactions. Data is processed by Google LLC.
• Google Tag Manager — manages and loads the analytics and advertising scripts on this page.
• Meta Pixel (Facebook) — measures conversions from Meta ads and allows us to show relevant ads to people who have visited our site.
• Google Ads — measures conversions from Google advertising campaigns.

These tools may use cookies to collect data including your IP address, browser type, pages visited, and actions taken on our site. This data is used solely for analytics and advertising measurement.

You can opt out of Google Analytics via the Google Analytics Opt-out Add-on. You can manage Meta ad preferences at facebook.com/ads/preferences.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

Questions? Email info@ventumm.com or call 0493 325 067.